Transforming Banking with Conversational AI
Redefining user experience in the “bot-first era” with our revolutionary Conversational Banking Solution. AI- powered chatbots bring all the key functions of a bank at the fingertips of customers.
“C-level executives estimated that the lack of positive, consistent and brand-relevant customer experience could cause them (banks) to lose out on a staggering 20% in annual revenue” - Forbes
Providing Frictionless Customer Service Across Touchpoints
Intelligent digital assistants can address up to 80% of all customer queries
Website navigation is time-consuming and so is getting answers from the customer representatives over a call. Information scattered on the website made easily accessible through one interface. Address customer queries ranging from current balance, various interest rates, to pre-close EMI procedures.
Check Application Status
Advisory Services Enabled via Digital Assistants
AI-powered virtual assistants can provide personalized suggestions by understanding user profiles
According to a CGI survey, 52% of banking customers want their banks to anticipate their needs by telling them what they spend their money on and how they can save. Bots can be integrated with analytics tools that crunch large datasets to deliver a highly personalized experience.
Fund Transfers and Bill Payments Made Simpler and Faster
Guided experiences enabled through the bot help in simplifying the process
Customers can now initiate financial transactions with AI-powered digital assistants across various channels. Allow customers to transfer money, pay bills, check reward points and redeem them right from the chatbot interface.
Pay Bills (credit card, utilities, EMI)
Check Reward & Loyalty Points
Redeem Reward & Loyalty Points
Why Should the Banking Sector Embrace Conversational AI?
Boost Customer Satisfaction
Helps banks improve customer satisfaction ratings
Allows banks to focus on areas that require more human effort
Simplify Complex Procedures
Proactively provide information about complex banking procedures