Transforming Retail Experience with Conversational AI

Conversational Commerce is transforming the way people shop today. Advanced conversational AI solutions make the user experience better thereby improving customer satisfaction.

According to a study, 83% of consumers contact a business over messaging platforms to learn about a product or service, 76% to get support and 75% to make a purchase.
Improving Customer Experience through Digital Retail Merchandising
The entire sales cycle from product discovery to checkout can be handled by a bot.
Use of chatbots in the retail and e-commerce sectors has been linked to higher rates of customer satisfaction and greater lifetime value. As a matter of fact, bots can also be employed to effectively up-sell and cross-sell based on historic customer data and purchase patterns.
advantage-asset
slide-mobile-left
Product Availability
slide-mobile-right
Product Availability
Product Inquiry
Product Comparison
Product Advisory
Promotional Offers
Checkout
slide-mobile-left
Order Tracking
slide-mobile-right
Order Tracking
Tax Invoice Download
Order Modification
Complaint Registration
Warranty Extension
Repair Request & Scheduling
Store Locator
advantage-asset
Providing Seamless Sales and After-Sales Support
Sales-oriented inquiries that are handled by service desk representatives can be addressed by a bot.
Seamless integration with databases make it possible for chatbots to fetch details related to customer orders, warranties and invoices, and more. According to a study conducted by Juniper, for every query that a chatbot handles, enterprises save 4 minutes of an agent’s time translating to a cost saving of $0.70 per query.
Why Should the Retail Industry Embrace Conversational AI?
advantage-asset
Frictionless Customer Support
Help customers find the right product from the limitless catalog
advantage-asset
Personalised Customer Experience
Understand customer inquiries and make better product suggestions
advantage-asset
Drive Revenue Growth
Improve user engagement to reduce chances of cart abandonment