Transforming Banking with AI-powered Chatbot

Redefining user experience in the “bot-first era” with our revolutionary Conversational Banking Solution. AI- powered chatbots bring all the key functions of a bank at the fingertips of customers.

“C-level executives estimated that the lack of positive, consistent and brand-relevant customer experience could cause them (banks) to lose out on a staggering 20% in annual revenue” - Forbes

Providing Frictionless Customer Service Across Touchpoints

Intelligent digital assistants can address up to 80% of all customer queries

Website navigation is time-consuming and so is getting answers from the customer representatives over a call. Information scattered on the website made easily accessible through one interface. Address customer queries ranging from current balance, various interest rates, to pre-close EMI procedures.

General Inquiries

Product-related Enquiries

Account Statement

Account Summary

Deposits

Promotional Offers

Check Application Status

Spend Analyzer

Investment Advisory

Tax Advisory

Eligibility Checker

EMI Calculator

Advisory Services Enabled via Digital Assistants

AI-powered chabots can provide personalized suggestions by understanding user profiles

According to a CGI survey, 52% of banking customers want their banks to anticipate their needs by telling them what they spend their money on and how they can save. Chatbots can be integrated with analytics tools that crunch large datasets to deliver a highly personalized experience.

Fund Transfers and Bill Payments Made Simpler and Faster

Guided experiences enabled through chatbots help in simplifying the process

Customers can now initiate financial transactions with AI-powered digital assistants across various channels. Allow customers to transfer money, pay bills, check reward points and redeem them right from the chatbot interface.

Transfer Funds

Pay Bills (credit card, utilities, EMI)

Check Reward & Loyalty Points

Redeem Reward & Loyalty Points

Why Should the Banking Sector Embrace Conversational AI?

Boost Customer Satisfaction

Helps banks improve customer satisfaction ratings

Optimize Workforce

Allows banks to focus on areas that require more human effort

Simplify Complex Procedures

Proactively provide information about complex banking procedures