Articles

Learn more about chatbots and how they're transforming enterprises

What is Conversational AI? An Overview & Introduction
Armed with smartphones and inherent inquisitiveness, today’s customers demand and value personalized experiences above all else. Because of…
What is Conversational Commerce and Will it Change Consumer Behavior?
Imagine your customers visit your website and find a personal shopper greeting them. They connect. They feel their presence is acknowledged…
Conversational AI Platforms : Determining the Right Solution for Your Business
Conversational AI Platforms use natural language understanding capabilities to facilitate human-like conversations via voice, text, touch…
Conversational User Interface: Designing for Omnichannel Customer Experiences
The idea that a computer can ‘talk’ to a human has been around for decades and is one of the most common sci-fi tropes. Today, we’re seeing…
Examples of Conversational AI & Commerce in the Enterprise
It is a well-established fact that automation and artificial intelligence (AI) can transform the way we live. From CEOs and commercial…
What are Chatbots & Will They Change How We Interact with Computers?
It’s 7 am and your phone chimes. This is Slackbot, sending a notification about how your schedule looks like today. Lark alerts you on…
How do chatbots work? What is the Chatbot Architecture 101?
Understanding Chatbot Architecture 101: A Beginner’s Guide The world of communication is moving away from voice calls to embrace text and…
More than a Smart Speaker: Intelligent Voice Assistants for Business
The growing popularity of voice assistants in the home is quickly extending itself to the enterprise environment, where a growing emphasis…
Determining the Best Chatbot Development Framework for Your Business
For many enterprises, chatbots have become integral to smooth customer service and efficient global operations. In fact, according to…
The Best Examples of AI Chatbots Being Used by Businesses in 2020
Back in the day, the mantra “build it and they will come” strategy reigned supreme. The better the product, the more customers it used to…
Medical Chatbots - Use Cases, Examples and Case Studies of Conversational AI in Medicine and Health
Emerging trends like increasing service demand, shifting focus towards 360-degree wellbeing, and rising costs of quality care are propelling…
Banking Chatbots in 2020 - How is Conversational AI Impacting Customer Finance?
Today, every enterprise is trying to integrate artificial intelligence into its business and operations strategy and banks are no exception…
The State of Open Source Chatbots in 2020
Open-sourcing of any product/service is often a subject of contesting dissension. By making the source code or design documents or…
Chatbot Analytics - Metrics and KPIs and How to Track Them
Consistent performance measurement is a key factor in ensuring the successful implementation of any new business initiative. But performance…
Legal chatbots are poised to change the game in 2020
When it comes to legal services, customer experience is a whole different ball game. Customers don’t just want information. They want it…
How chatbots use NLP, NLU, and NLG to create engaging conversations
Evolving from basic menu/button architecture and then keyword recognition, chatbots have now entered the domain of contextual conversation…
Chatbot User Experience Design in An Omnichannel World
One of the key parameters while assessing a conversational AI is its ability to provide a well-rounded user experience (UX). When a chatbot…
Evaluating chatbot platforms? Here’s what to consider
A conversational AI platform is used to build conversational user interfaces, such as chatbots or virtual assistants, for a wide array of…
The Ultimate Meeting of the Minds - How can Chatbots and RPA Work together?
Robots have long since left their quintessential guise of metallic parts welded together to resemble a human. Today’s robots are not…
Insurance chatbots in 2020 - use cases, examples and case studies
Chatbots have gained momentum in terms of application and use cases in recent years. They have practically touched every industry liberating…
The 5 Types of Chatbots You Can Use To Automate Business Processes
AI-powered chatbots can collect user information, organize meetings, drive lead generation, reduce overhead costs, and respond to customer…
Marketing Chatbots in 2020 - Use Cases, Examples, and Case Studies
Since their inception in the 1950s, chatbots have come a long way. They have slowly become a part of almost every business task possible…
Chatbot Architecture Design: Utilizing Advanced Conversational AI
In this fast-paced world, where decisions are made in a matter of seconds, the way and the medium a brand chooses to communicate with its…
Real Estate Chatbots in 2020 - Use Cases, Examples and Case Studies
The real-estate industry has been the subject of constant scrutiny. Even a decade after the Great Recession ’07-’09, no convention of…
Designing Alexa Skills for Business – Taking Artificial Intelligence into the Voice Era
Introducing Alexa to workplaces and other business areas has become the talk of the town 1 for over two years. The reason is simple: this…
How to make an AI assistant to automate business processes
Technology is transforming at an exhilarating speed. Not long ago, a conversation with an artificially intelligent system or a machine was…
How Chatbots & Conversational AI Can Improve Customer Experience
Picture this. When a CEO is asleep, it is midday elsewhere. While he is dreaming, a customer somewhere is unsuccessful in getting help…