The “big-4 company” was looking for an AI-driven solution to drive employee engagement and automate HR support.
PricewaterhouseCoopers turned to Senseforth.ai to conceptualize and implement an AI-powered, NLP-based chatbot that would answer queries pertaining to HR, finance and business process policies.
- Addresses queries related to HR, finance and business process policies
- Capable of answering 10,000+ questions and their variations
- Trained on over 1,800 unique intents
- Average accuracy of 93%
- Integrated with 7 different backend tools
PwC, regarded as one of the largest audit and consulting firms in the world, was finding it challenging to support over 13,000 employees based out of 7 locations in India. The company wanted their HR teams to focus on strategic initiatives instead of spending most of their time on addressing queries being asked by employees.
An AI-powered employee assistant not only saves time but also ensures employees don’t have to worry about finding the right person in the organization to reach out to. Implementing this solution resulted in a significant increase in the E-SAT score across the organization.
Headquartered in London, England, PricewaterhouseCoopers is an Anglo-American multinational professional services network of firms, operating as partnerships under the PwC brand. PwC ranks as the second-largest professional services network in the world and is considered one of the Big Four accounting firms, along with Deloitte, EY and KPMG.