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Enhance CX. Increase Productivity. Drive Growth
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Deliver Value to Every Stakeholder
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Business Heads
Understand customer concerns, pinpoint process gaps, and reduce customer churn.
![](https://aware-commons.s3.amazonaws.com/static-files/sf-website/callInsights/contact-center-leaders.png)
Contact Center Leaders
Automate quality assurance, determine agents’ training needs, and improve C-SAT scores.
![](https://aware-commons.s3.amazonaws.com/static-files/sf-website/callInsights/sales-manager.png)
Sales Managers
Identify skill gaps, spot missed sales opportunities, and improve conversion rates.
Unlock the CX Potential of Every Interaction
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93% Transcription Accuracy
Proprietary ASR engine that processes mono-channel audio and supports multiple languages & accents.
![](https://aware-commons.s3.amazonaws.com/static-files/sf-website/callInsights/CE_NLP_ico.png)
Cutting-edge NLP Tech
Patented and globally benchmarked NLP tech that analyzes conversations and derives actionable insights.
![](https://aware-commons.s3.amazonaws.com/static-files/sf-website/callInsights/AI_models_ico.png)
Pre-trained AI Models
Industry-specific ontologies accelerate time-to-value and help generate highly accurate insights.
![](https://aware-commons.s3.amazonaws.com/static-files/sf-website/callInsights/MCI_ico.png)
Multi-channel Intelligence
Mines text and voice interactions across multiple touchpoints in the customer journey to generate insights.
![](https://aware-commons.s3.amazonaws.com/static-files/sf-website/callInsights/IIC_ico.png)
Intuitive Insights Console
A unified console that allows all stakeholders to keep a tab on emerging trends and check for issues.
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Flexible Deployment
Support for multiple deployment models – cloud-based, on-premise or hybrid, based on InfoSec norms.
Loud and Clear!
Harness The Power of Customer Interaction Insights
12%![](https://aware-commons.s3.ap-south-1.amazonaws.com/static-files/sf-website/callInsights/Polygon+13.png)
Improvement in NPS
19%![](https://aware-commons.s3.ap-south-1.amazonaws.com/static-files/sf-website/callInsights/Polygon+14.png)
Reduction in Support Costs
34%![](https://aware-commons.s3.ap-south-1.amazonaws.com/static-files/sf-website/callInsights/Polygon+13.png)
Improvement in FCR Rates
Uncover Meaningful Insights
Deliver Value to Every Stakeholder
Leverage actionable insights to maximize agent productivity, increase C-SAT & influence customer retention.
![](https://aware-commons.s3.amazonaws.com/static-files/sf-website/callInsights/business-heads.png)
Understand customer concerns, pinpoint process gaps, and reduce customer churn.
![](https://aware-commons.s3.amazonaws.com/static-files/sf-website/callInsights/contact-center-leaders.png)
Automate quality assurance, determine agents’ training needs, and improve C-SAT scores.
![](https://aware-commons.s3.amazonaws.com/static-files/sf-website/callInsights/sales-manager.png)
Identify skill gaps, spot missed sales opportunities, and improve conversion rates.