Transforming Retail Experience with Conversational AI

Conversational Commerce is transforming the way people shop today. Advanced conversational AI solutions make the user experience better thereby improving customer satisfaction.

According to a study, 83% of consumers contact a business over messaging platforms to learn about a product or service, 76% to get support and 75% to make a purchase.

Improving Customer Experience through Digital Retail Merchandising

The entire sales cycle from product discovery to checkout can be handled by a bot.

Use of chatbots in the retail and e-commerce sectors has been linked to higher rates of customer satisfaction and greater lifetime value. As a matter of fact, bots can also be employed to effectively up-sell and cross-sell based on historic customer data and purchase patterns.

Product Availability

Product Inquiry

Product Comparison

Product Advisory

Promotional Offers

Checkout

Order Tracking

Tax Invoice Download

Order Modification

Complaint Registration

Warranty Extension

Repair Request & Scheduling

Store Locator

Providing Seamless Sales and After-Sales Support

Sales-oriented inquiries that are handled by service desk representatives can be addressed by a bot.

Seamless integration with databases make it possible for chatbots to fetch details related to customer orders, warranties and invoices, and more. According to a study conducted by Juniper, for every query that a chatbot handles, enterprises save 4 minutes of an agent’s time translating to a cost saving of $0.70 per query.

Why Should the Retail Industry Embrace Conversational AI?

Frictionless Customer Support

Help customers find the right product from the limitless catalog

Personalised Customer Experience

Understand customer inquiries and make better product suggestions

Drive Revenue Growth

Improve user engagement to reduce chances of cart abandonment