FEATURE 1
Knowledge Bot Plugin
The Ultimate Human-Augmented Chatbot Solution for Businesses
Implementing the “Human + Machine” Hybrid Chat solution can improve agent productivity by up to 70%.
Transforming Customer Experience with the “human + Machine” Hybrid Chat Solution by Senseforth.ai
What is Hybrid Chat?
The Hybrid Chat solution brings the best of both worlds, by providing a blend of artificial
intelligence and the intellectual capabilities of a human.
Complete Control
Allows agents to keep
a tab on bot-led
conversations.
Auto-Segmentation
Automatically sends
user inquiries to the
right agent
Seamless Handoff
Hybrid Chat allows
agents to intervene
when needed.
Handoff Trigger
Instantly notifies
the agent in case of a
hand-off.
Need for Hybrid Chat
The Hybrid Chat Solution addresses some of the key challenges associated with stand-alone
live chat and chatbot solutions.
Complete Control
Auto-Segmentation
Seamless Handoff
According to a Drift Survey, only 7% of businesses using live chat responded within 5 minutes.
Additional Features
Integrated into the Hybrid Chat dashboard, this plugin fetches answers faster and with little human effort.
FEATURE 2
Real-time Bot Training
With each interaction, machine learning algorithms make the bot smarter to give more relevant answers.
FEATURE 3
Response Finder
Locate the response to a user question within a document and add new answers to the bot repository.
FEATURE 4
View Customer Profile
Allows agents to understand customer personas to deliver a personalized service experience.
According to an IBM study, 80% of routine tasks and customer questions can be addressed by chatbots.
Live Chat v/s Chatbot v/s Hybrid Chat
Live Chat
Chatbot
Hybrid Chat
24/7 Availability
Instant Gratification
Scalability
Consistency
Handling Complex Queries
Multitasking
View Detailed Comparison 
Learn How Senseforth’s Hybrid Chat Solution
can Transform Customer Experience
can Transform Customer Experience
