news/senseforth-recognized-in-2022-gartner-magic-quadrant-conversational-ai-platforms.jpg Recognized in 2022 Gartner Magic Quadrant for Enterprise Conversational AI Platforms has been recognized for Completeness of Vision and Ability to Execute.

Palo Alto, USA / Bengaluru, India: today announced that they have been recognized by Gartner® in the 2022 Magic Quadrant™ for Conversational AI Platforms report. This evaluation is based on specific criteria that analyzed the company’s Completeness of Vision and Ability to Execute.

“We believe this recognition reflects the quality of our vision, the ability to deliver superior business outcomes for our clients, and our ongoing innovation in the space of conversational AI and voice AI”, said Shridhar Marri, CEO & Co-founder of “Our inclusion in the first ever Magic Quadrant for Conversational AI platforms is a testament to how our technology is impacting organizations who are adopting AI Assistants to transform their customer experience,” he added.

Senseforth’s enterprise-grade Conversational AI Platform handles over 190 million conversations every month with an industry-leading accuracy of over 96%. is ranked 6 on SQuAD2.0, the most authoritative Machine Reading Comprehension benchmark in the world.

In addition to building AI virtual assistants and voice assistants, the company has also deployed advanced solutions such as conversational analytics, conversational marketing, agent-assist, knowledge management, and AI-powered smart search, to name a few.


Ritesh Radhakrishnan, CTO & Co-founder of said, “Our Conversational AI Platform is crafted to meet the dynamic needs of enterprises, who wish to personalize every interaction and provide incremental value to their customers as well as employees. Our ability to build novel solutions, scale rapidly and deliver a superior experience has made us the preferred choice of large organizations from across the world.”

Speaking about this recognition, Krishna Kadiri, Chief AI Officer & Co-founder of said, “We believe our placement in the Gartner Magic Quadrant for Conversational AI platforms is a testament to our relentless focus on making technology human-like. Innovation never takes a backseat at, and in recent years, we have made giant strides in the fields of machine learning, natural language understanding, and voice AI.”

Here’s an excerpt from the Magic Quadrant Report that highlights Senseforth’s platform excellence and proven experience with implementing complex solutions:

  • Good selection of tools to accelerate language models. offers cognitive workbench tools to develop and refine language assets. The tools have a differentiated approach, for example, by doing separation of entity and intent modeling, which increases reuse across multiple use cases.
  • Able to handle complexity and volume. has proven experience in very large-scale complex deployments across a variety of industries presented in the form of a bot store of accelerators.
  • Good innovation capabilities. For its size, excels in innovation capability, having more focus on core AI research and machine learning innovations than peers of the same size.

In 2020, Gartner named a “Cool Vendor” in Conversational AI Platforms. The company has also been recognized by Forrester, IDC, Frost & Sullivan, NASSCOM, CII (Confederation of Indian Industries) and ISG Provider Lens, among others.

Disclaimer: Gartner, Magic Quadrant for Enterprise Conversational AI Platforms, Magnus Revang, Anthony Mullen, Bern Elliot, 24 January 2022
Gartner, Cool Vendors™ in Conversational AI Platforms, Magnus Revang, Jessica Ekholm, Anthony Mullen, Bern Elliot, Van Baker, Annette Zimmermann, 16 October 2020
Gartner, Magic Quadrant & Cool Vendors are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Looking to harness conversational AI to automate business processes?