news/ Named a Gartner 2020 Cool Vendor in Conversational AI Platforms

We are super excited to announce that Senseforth Inc., a leader in Conversational AI technology, has been named ‘Cool Vendor’ in Conversational AI Platforms 2020 by Gartner. A ‘Cool Vendor’ is a startup that provides innovative, impactful, and intriguing solutions/products to empower users and fuel business growth.

We deliver industry leading accuracy and accelerated deployment time to enterprise through the use of our cutting-edge patented NLP algorithms. With our unique approach to natural language understanding (NLU) and intent identification, we have managed to carve out a distinct identity in the conversational AI market. What sets us apart from others is our revolutionary approach to the automatic resolution of user queries which has helped us achieve industry-leading accuracy of over 96%.

Our approach to NLU simplifies bot building, improves accuracy, and reduces response time significantly. A.ware, our proprietary Conversational AI platform, is a zero-code platform that mimics human cognitive abilities in reading, comprehending, interpreting, and actionizing user intent. A.ware has pre-built industry AI models and back-end connectors that help in building highly complex bots in minimum time.

“We are thrilled to be named a Cool Vendor in Conversational AI Platforms by Gartner, as we believe it reinforces our mission to build world-class Conversational AI solutions aimed at driving revenue growth and reducing costs. This recognition further cements our position as a leader in Conversational AI technology.” — Shridhar Marri, CEO & Co-founder, Senseforth Inc.

We provide innovative solutions to enterprises seeking to automate manual tasks with industry-specific models trained on thousands of intents and entities with our turnkey, competitive conversational platform. We have been helping global enterprises increase revenue and reduce costs with AI-powered chatbots that address queries, resolve issues, perform tasks, make product recommendations, and even provide meaningful insights.

We have an extensive library of prebuilt intents for banking, telecom, retail, healthcare, travel, and hospitality verticals. With human cognitive abilities and several actionization modules, our uniquely designed digital assistants provide a seamless user experience while promising long-term benefits to leading global brands. A.ware currently fuels over 80 enterprise-grade AI chatbots, voice bots, and email virtual assistants for 40+ global organizations.

The idea behind building A.ware was to develop a zero-code environment that abstracts the complexities associated with building intelligent conversational bots. With A.ware, we have achieved that and a lot more.

Some more feathers in our hat

U.S. Patent and Trademark Office (USPTO) recently granted us a US patent for our Conversational AI algorithms. We have also won several prestigious awards including the ‘Most Innovative Product’ by Netapp,’ The AI Product of the Year 2018’ award by Frost & Sullivan, ‘India Emerging 20 Companies Award’ by London & Partners and ‘Game Changer Awards’ by NASSCOM. We are the only Conversational AI startup to be featured in the top-10 of the Stanford Question Answering Dataset 2.0 (SQuAD 2.0), one of the world’s most authoritative machine reading comprehension (MRC) benchmarks.

Trusted by leading brands in the US, Europe, and Asia, our enterprise deployments handle millions of conversations every month. We have been serving clients like Prudential Financial, PwC, SBI Cards, Nestle, Airtel, Future Generali, ONGC, HDFC Bank, SONY, ICICI Bank, PFI Mega Life Insurance, Max Life Insurance, RBL Bank, Kotak Mutual Fund, Thomas Cook India, and Stanton Optical, and more.

Looking to harness conversational AI to automate business processes?